Additional service charges

Additional Service Charges (If Applicable)

To keep pricing transparent and to help you plan your budget, the following service items may incur additional charges depending on site conditions and customer requirements. Unless specifically stated in the quotation/order confirmation, the quoted price does not include the services below.

1) On-site Measuring / Site Visit Fee

  • We offer on-site measuring to confirm dimensions, access conditions, and installation feasibility.
  • Fee: HK$1,000 per visit.
  • Deduction: The measuring fee can be deducted from the final invoice if an order is placed.
  • Non-refundable: The measuring fee is non-refundable if the order is cancelled or not proceeded.
  • The site visit is intended for measurement and feasibility checking (e.g., access route, ceiling height, sockets, beams). It does not guarantee that all products can be delivered/installed if building rules or site conditions change after the visit.

2) Wall Mounting Fee

Wall mounting may be required for stability and/or per design. Charges apply due to additional labour, hardware, and on-site handling.

  • Fee: 10% of the listed price of the relevant item(s)/component(s), with a minimum charge of HK$300 per component.
  • Wall mounting feasibility depends on wall condition and site restrictions. If the wall is not suitable for mounting, alternative solutions may be recommended and may involve additional charges.

3) Sealing / Built-in Sealing Work (If Required)

Sealing work typically involves closing gaps to achieve a more built-in look (e.g., edge sealing near walls/ceiling, finishing details).

  • Important: Unless specifically stated, quoted prices do not include sealing.
  • Fee structure (typical):
    • 10% wall-mount fee, plus
    • Usually an extra 20% of the whole order’s listed price (final amount depends on the site and sealing scope).
  • Sealing requirements vary by site. The final sealing scope and charges will be confirmed before production/installation where possible.

4) Stairs Carry & Long-Distance Pushing Fees (Distance from Off-loading Area)

Additional labour charges may apply when delivery/installation requires extra handling beyond standard elevator access.

  • Examples include (without limitation):
    • Stairs carry (no lift access, lift too small, or partial lift access).
    • Long pushing distance (off-loading area is far from elevators / building entrance / unit).
    • Situations where elevators are available but the delivery route requires a detour involving stairs, steps, ramps, or restricted passages.
  • How charges are quoted: Please inform us during the quotation period about building access and off-loading arrangements (or share building rules/photos). We will quote based on the actual circumstances as much as possible.
  • If site conditions differ from what was provided earlier, additional charges may be revised accordingly.

5) Remote Area / Restricted Access Charges

Additional delivery/service charges may apply for remote or restricted areas, including but not limited to Lantau Island, Tung Chung, outlying islands, Discovery Bay, Ma Wan, and other locations with special access requirements.

  • Remote/restricted areas also include locations that do not permit access by 5.5-ton trucks, require special permits, have limited delivery time slots, or require additional handling arrangements.
  • Charges will be quoted based on the third-party logistics partner’s assessment and the actual site conditions. Please contact us in advance for an estimate.

We understand every building and home layout is different. Our goal is to provide clear information upfront and help you avoid unexpected costs or delays. If you can share photos/videos of the access route (loading area → lobby → lift → corridor → doorway → room) during the quotation stage, we’ll do our best to advise early and arrange the smoothest possible delivery and installation.