Precautions for furniture installation

Installation Notes & Precautions

To help ensure a smooth and stress-free installation, please review the following notes before your scheduled appointment. If you have any questions, feel free to message us—we’re happy to help.

  1. What’s Included in Standard Installation
    Standard installation includes basic assembly and placement, and (where required) fixing the furniture to the wall for stability.
    Standard installation does not include on-site modifications or special works, such as resizing/cutting, drilling extra holes, wire threading/routing, gluing, sealing/closing gaps, or other custom finishing. These services can be arranged with a separate quotation based on on-site conditions.

  2. Please Prepare the Installation Area
    Before our team arrives, please clear the installation area to ensure there is sufficient space for assembly and safe movement.
    If wall mounting is required, please ensure the wall and floor surfaces are reasonably flat and suitable for installation.

  3. If Installation Cannot Proceed on Site
    If our installers arrive and are unable to assemble/install due to insufficient space, blocked access, or site conditions that were not previously communicated, we may need to take the product(s) back and reschedule. Additional delivery/handling charges may apply for the re-delivery, subject to the actual situation.

  4. Uneven Surfaces & Alignment Tolerance
    Please note that uneven walls and/or floors may affect alignment. In some cases, this can lead to details that are not perfectly level or symmetrical, such as slightly unaligned doors or floating shelves that are not perfectly aligned.

          For example, if the wall surface is uneven, multiple wall-mounted shelves may appear                    slightly different in angle/level (we have handled cases where several shelves could not sit            perfectly identical—some may visually tilt a little more towards the floor, while others may              tilt slightly towards the ceiling).

          We will always do our best, within on-site limitations, to adjust and install as neatly and                  safely as possible, and we will advise you on site if the wall/floor condition may affect the              final visual result.

  1. After-Installation Support
    If you notice any issues after installation, please contact us via WhatsApp at 9430 0839 and share a few clear photos/videos so we can follow up efficiently.

  2. Customer-Arranged Delivery / Third-Party Delivery
    If the customer chooses to arrange transportation independently (i.e., using a logistics provider not arranged by us), the customer is responsible for delivery handling and related risks. For orders involving upstairs handling and/or installation service, the order is not eligible for return or exchange, unless otherwise stated in writing.